Ordering Information
At Lindsay Line we endeavour to make shopping as simple and user-friendly as possible. For further information click on the topics below or continue reading for information on how to shop on-line.
Follow our guidelines below for an enjoyable and hassle-free shopping experience.
1. Selecting products
To find a product visit either the women's or children's sweatshirt pages.
To add a product to your shopping basket select size and colour required from the drop down list (you can alter this later on) and click the Confirm Order button. This will take you to the Confirm Order page where you can double-check your order detail and add the item to your shopping cart
2. Shopping Cart & Checkout
The shopping cart and checkout are both held by PayPal on their secure internet banking site. All prices are quoted in Pounds Sterling and include VAT. PayPal accept all major credit cards from customers worldwide.
3. Terms & Conditions
Read our terms and conditions, if you agree click the PROCEED button. You can read our terms and conditions here.
Delivery
Because all our sweatshirts are made to order you must allow at least 14 days for despatch, however you should allow 28 days for delivery. If there is a problem and we are not able to deliver your order within 28 days we will contact you.
Exchanges and Returns
When you receive goods ordered from Lindsay Line, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.
We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.
You must return the goods to Lindsay Line, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Lindsay Line then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.
If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect.
Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.
Complaints
Should you have a complaint about any product purchased from Lindsay Line, or about our web site please address this to: mail@lindsayline.co.uk or contact us by post, telephone, fax or in person (contact details here).
We will review and acknowledge your complaint by e-mail or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by e-mail or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.
